Continuing Consultancy & Training (OMV)

Client: OMV
Date: 2008 - On going
Service: Continuing Consultancy & Training

ASK has conducted a number of training interventions on MS Office 2007 for OMV staff to enhance their skills to carry out their day to day operations efficiently and effectively.

These trainings were conducted for their field specialists who are working in oil fields.

Material Development & Training Intervention

Client: Tech Access
Date: 2006
Service: Material Development & Training Intervention

A three days workshop on Excellence in Customer Service was conducted for the staff of Tech access. Based on the training needs of the organization ASK developed a customized training handout and other training material for this training consultancy.

The objective of the course was to inculcate a service excellence mind set and adding value through human touch to customer service for Tech access customers.

TNA & Material Development and Training Intervention (AWC)

Client: Air Weapons Complex (AWC)
Date: 2006 - On going

A comprehensive TNA was conducted to determine AWC teams understanding of Time Management and its importance in their professional and personal life prior to the training intervention.

Training topics spanned importance and value of time, planning and goal setting, prioritization of tasks, time wasters, time management tools and techniques.

The objective of the training was to assist participants to understand their current time utilization patterns and effectiveness, scientific time-management techniques to organize life most precious commodity and best practice behaviors of effectiveness.

360º Feedback Survey (PEPSI)

Client: PEPSI COLA International
Date: 2007
Service: 360º Feedback Survey

It is a process whereby an individual is rated on their performance by people who know something about their work. This feedback survey included direct reports, peers, and managers. The individuals also completed a self-assessment exercise on their performance, which was also used in the process.

The three principal areas for feedback and assessment included in the questionnaires were:

  • Professional Competencies / Skills (knowledge, skills, specialization, aptitude etc.)
  • Actual Performance (deployment, productivity, work commitment etc.)
  • Interpersonal relations (access, people handling, communications, etc.)

The objective of this 360º feedback process was to gain information about how its employees were feeling and for ironing out communication / perception disconnects and aid in enhancing overall productivity and performance of the organization.

TNA, Training Material Development & Training Intervention (PEPSI)

Client: PEPSI COLA International
Date: 2007
Service: TNA, Training Material Development & Training Intervention

Conducted TNA to determine training needs of professionals working as part of PEPSI Team. TNA was part of an ongoing effort on the part of PEPSI to ensure its teams remained high performance teams.

The purpose of this process oriented training intervention was to assimilate the newcomers in the team and overcome obstacles that had cropped up within the team by revisiting the team concepts and get them to understand that PEPSI appreciates and values team players.

This project involves determining the training needs and then developing the material to achieve its objectives of in calculating the HRM concepts and its importance in the ever changing banking environment.

 

Training Consultancy, Material Development & Training Intervention

Client: Roche Pakistan (Pvt.) Ltd (Diagnostic Division)
Date: 2007
Service: Training Consultancy, Material Development & Training Intervention

Assisted Roche on inculcating the importance of Business Etiquettes & Confidence Building besides having a good product or service and a well thought-out plan to market it.

Etiquette, manners, and cross cultural, or intercultural communication have become critical elements required for all Local, International and Global Business executives, managers, and employees. At times this could be the only differentiator.

The objective of this consultation was to remind the participants that Business Etiquette is very important factor in determining the success or failure of a business or a person.

Continuing Training Consultancy (Inter Loop)

Client: Inter Loop
Date: 2008 - On going
Service: Continuing Training Consultancy

ASK has conducted a number of training interventions both customized and open courses for Inter Loop staff to enhance their soft skills to carry out their day to day operations efficiently and effectively.

Some of the training interventions conducted include Leadership Skills, Effective Negotiation Skills, Written Communication skills and Team Building.

The trainings are designed with a view to help their team of professionals in carrying out their duties more effectively and efficiently. These programs have been conducted in both Lahore and Islamabad.

Continuing Consultancy & Training (BHC)

Client: British High Commission
Date: 2006 - On going
Service: Continuing Consultancy & Training

Over the past three years ASK has conducted a large number of training interventions for BHC staff to meet the training and developmental needs of the individual employees and the organization.

Programs conducted to date include: Personal Development, Creative Thinking, Writing Skills, Customer Service, Leadership and Team Building, Supervisory Skills, Interviewing Skills, Interpersonal Skills, Communication Skills, Powerful Presentations, Time Management, Career Counseling and Effective Speaking.

The objective of these training interventions is to enhance the skills set of the employees with a view to enhancing their effectiveness in carrying their professional duties.

Continuing Consultancy & Training (BC)

Client: British Council (BC)
Date: 2008 - On going
Service: Continuing Consultancy & Training

Last year ASK conducted a number of training interventions for BC staff to enhance their soft skills to carry out their day to day operations efficiently and effectively.

Our team of professionals conducted Drafting Skills training interventions for BC to inculcate writing skills for its professionals to enable them in carrying out their duties more effectively. The training programs were conducted in Lahore and Islamabad.

The objective of the training intervention was to understand what effective writing is and what role it plays in enhancing the professional image of the persona and their organization.

Trainings in the areas of Customer Service (Khushhali Bank)

Client: Khushhali Bank
Date: 2006 - 2008
Service: Trainings in the areas of Customer Service

ASK has been regularly providing this client focused and practical workshops to help its Field Credit Officers become aware of the importance of customer service and the role it plays in the organizational health.

The objective of this project was to help participants understand how to Define information needs and select an appropriate approach to meet information needs, Develop questionnaires , interviews and other thinking tools, Compile information for effective analysis and productive usage.

ASK worked closely with the bank in developing the course contents to ensure alignment of the trainings with the objectives of the bank.

HRD Consultation and Soft Skills Training Spanning various Topics (HBL)

Client: Habib Bank Limited (HBL)
Date: 2006 - On going
Service: HRD Consultation and Soft Skills Training Spanning various Topics

Managing people is one of the most critical aspects of organizational management in the 21st century. No matter whether an organization is a non-profit, start-up enterprise, or mature business firm are crucial to achieving objectives, delivering results and being successful.

This series of 1 to 3-days courses focus on various topic including Selling Skills, Corporate Etiquettes, Customer Service, Written Communication, Personal Development, Problem Solving and Decision Making, HRM for managers, the contemporary concepts and practice of managing human resources designed to help HBL managers in competitive and dynamic market place to work their way through the HRM process.

This project involves determining the training needs and then developing the material to achieve its objectives of in calculating the HRM concepts and its importance in the ever changing banking environment.

TNA, Material Development & Training Interventions (Ericsson Pakistan)

Client: Ericsson Pakistan
Date: 2006 - On going
Service: TNA, Material Development & Training Interventions

On going training consultations whereby ASK conducts Training Needs Assessments of its staff working on diverse projects throughout Pakistan, develops training material and conduct training interventions to meet the ever vibrant Telecommunication Industry.

The objective of these consultations is to keep Ericsson management informed about the training requirements to ensure that organizational goals are achieved with minimum of interruptions.

Under this consultation, ASK has conducted multitudes of trainings covering vast topic such as: Project Management, Finance for Non Finance Managers, Business Communication, and Technical Report Writing.

Training & Material Development (Telenor Pakistan)

Client: Telenor Pakistan
Date: 2007 - On going
Service: Training & Material Development

A two days training intervention in Time Management was conducted to inculcate the importance of time management as a means of achieve personal and professional excellence.

Based on the training needs and objectives ASK developed a training module along with other support material to enhance participants learning.

The objective of this training consultancy was to impress upon their staff the importance of time management and make them understand the role it plays in both the self and professional fulfilment of goals and objectives.

Recruitment and Out Sourcing (Ufone)

Client: Ufone
Date: 2007 - On going
Service: Recruitment and Out Sourcing

This is an ongoing project where by ASK recruits, selects, trains to enable them to resume their duties in the Ufone call centers in Islamabad and Lahore. This contract requires ASK to:

  • Continuous recruitment for Ufone Call Centers
  • Provide training to the newly hired
  • Manage and maintain their payroll
  • Replace employees who either quit or are terminated by Ufone.
  • Ensure quality throughout the process

To comply with the requirements of Ufone ASK does the following:

  • Maintains a CV data base for ongoing recruitment
  • CV sorting, initial interviews and short listing of candidates for Ufone
  • Scheduling with Ufone for selection interviews
  • Issuance of Appointment letters and other documentation
  • Conducting training program
  • Induction and ongoing HR administration
  • Liaising with Ufone for smooth operations
  • Backend support for smooth operation of placement
  • Individual record and contract management
  • EOIB and taxation affairs
  • Medical and benefits provision as per Ufone rules, if any

Regular contact with employees to ensure performance meets with the performance criteria of Ufone.

 

Recruitment and Out Sourcing (PTCL)

Client: Pakistan Telecommunication Corporation Ltd (PTCL)
Date: 2007 On going
Service: Recruitment and Out Sourcing

This is an ongoing recruitment and outsourcing of customer service personnel to PTCL. This contract requires ASK to:

  • Continuous recruitment for PTCL Call Centers
  • Provide training to enable employees to resume their duty
  • Manage and maintain their payroll on on-going basis
  • Maintain a gender balance: 40%- 60% female & male
  • Replace employees who either quit or are terminated by PTCL.
  • Ensure quality throughout the process

To comply with the requirements of PTCL ASK does the following:

  • Maintains CV data base for ongoing recruitment
  • CV sorting, initial interviews of candidates
  • Scheduling with PTCL for selection interviews
  • Issuance of Appointment letters and other documentation
  • Conducting training program
  • Induction and ongoing HR administration
  • Liaising with PTCL for smooth operations
  • Backend support for smooth operation of placement
  • Individual record and contract management
  • EOIB and taxation affairs
  • Medical and benefits provision as per PTCL rules, if any

Maintaining regular contact with employees to ensure performance is maintained throughout their tenure with PTCL

Material Development and Training on Communication Skills, Office Administration & Time Management Skills (SPO)

Client: Strengthening Participatory Organization (SPO)
Date: 2007
Service: Material Development and Training on Communication Skills, Office Administration & Time Management Skills

This program assisted SPO in building capacity of their front end staff in inculcating the importance of time management, Office Administration, and Communication Skills to bring their employees up to date on and help them achieve efficiency and effectiveness at workplace.

The objective of this capacity building program was to help their employees become aware of the importance of effective Time Management, understand what is involved in the proper functioning of Office Administration and learn to appreciate the role effective communication plays in the work environment.

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