TNA, Material Development & Training Interventions (Ericsson Pakistan)

Client: Ericsson Pakistan
Date: 2006 - On going
Service: TNA, Material Development & Training Interventions

On going training consultations whereby ASK conducts Training Needs Assessments of its staff working on diverse projects throughout Pakistan, develops training material and conduct training interventions to meet the ever vibrant Telecommunication Industry.

The objective of these consultations is to keep Ericsson management informed about the training requirements to ensure that organizational goals are achieved with minimum of interruptions.

Under this consultation, ASK has conducted multitudes of trainings covering vast topic such as: Project Management, Finance for Non Finance Managers, Business Communication, and Technical Report Writing.

Training & Material Development (Telenor Pakistan)

Client: Telenor Pakistan
Date: 2007 - On going
Service: Training & Material Development

A two days training intervention in Time Management was conducted to inculcate the importance of time management as a means of achieve personal and professional excellence.

Based on the training needs and objectives ASK developed a training module along with other support material to enhance participants learning.

The objective of this training consultancy was to impress upon their staff the importance of time management and make them understand the role it plays in both the self and professional fulfilment of goals and objectives.

Recruitment and Out Sourcing (Ufone)

Client: Ufone
Date: 2007 - On going
Service: Recruitment and Out Sourcing

This is an ongoing project where by ASK recruits, selects, trains to enable them to resume their duties in the Ufone call centers in Islamabad and Lahore. This contract requires ASK to:

  • Continuous recruitment for Ufone Call Centers
  • Provide training to the newly hired
  • Manage and maintain their payroll
  • Replace employees who either quit or are terminated by Ufone.
  • Ensure quality throughout the process

To comply with the requirements of Ufone ASK does the following:

  • Maintains a CV data base for ongoing recruitment
  • CV sorting, initial interviews and short listing of candidates for Ufone
  • Scheduling with Ufone for selection interviews
  • Issuance of Appointment letters and other documentation
  • Conducting training program
  • Induction and ongoing HR administration
  • Liaising with Ufone for smooth operations
  • Backend support for smooth operation of placement
  • Individual record and contract management
  • EOIB and taxation affairs
  • Medical and benefits provision as per Ufone rules, if any

Regular contact with employees to ensure performance meets with the performance criteria of Ufone.

 

Recruitment and Out Sourcing (PTCL)

Client: Pakistan Telecommunication Corporation Ltd (PTCL)
Date: 2007 On going
Service: Recruitment and Out Sourcing

This is an ongoing recruitment and outsourcing of customer service personnel to PTCL. This contract requires ASK to:

  • Continuous recruitment for PTCL Call Centers
  • Provide training to enable employees to resume their duty
  • Manage and maintain their payroll on on-going basis
  • Maintain a gender balance: 40%- 60% female & male
  • Replace employees who either quit or are terminated by PTCL.
  • Ensure quality throughout the process

To comply with the requirements of PTCL ASK does the following:

  • Maintains CV data base for ongoing recruitment
  • CV sorting, initial interviews of candidates
  • Scheduling with PTCL for selection interviews
  • Issuance of Appointment letters and other documentation
  • Conducting training program
  • Induction and ongoing HR administration
  • Liaising with PTCL for smooth operations
  • Backend support for smooth operation of placement
  • Individual record and contract management
  • EOIB and taxation affairs
  • Medical and benefits provision as per PTCL rules, if any

Maintaining regular contact with employees to ensure performance is maintained throughout their tenure with PTCL