Corporate Training
For Outbound Telesales, the workshop focuses heavily on the anticipation and proper handling of the prospect's responses. Our Inbound Telesales Workshop concentrates on the development of a proactive, rather than responsive style, to fully maximize inbound call opportunities.
Objectives
- Control the flow of the conversation
- Asking the right questions to understand what our prospects do to help them do it better
- How to gain customers trust and confidence without "showing off"
- How to maximize average sale value
- Overcome the most common objections quickly and easily
- Close the sale!
Contents
- The Prospect- where are they at?( Pre workshop- Evaluation )
- Getting through to the right person
- The Steps of the Sales
- Making appointments
- Dairy/Time Management
- Understanding and assessing the impact you make over the telephone
- The dynamics of effective communication
- Active Listening
- Identifying the customers’ needs through effective questioning skills
- Personality Styles
- The Psychology of the prospect
- Overcoming Objections
- Developing awareness of vocal tones and communication habits that can create misunderstanding and negative reactions
- Maintaining a positive mental outlook and body posture
- Spotting sales opportunities
- Presenting the company’s products and services
- Dealing with considerations and objections
- Closing the sale
- Goal setting and monitoring
Learning Outcome
- Your potential to achieve sales will increase
- You will be more confident
- Your performance regarding sales will improve appreciably
Who should attend ?
This workshop is beneficial for sales Consultants, customer Service Representatives, all Telesales professional Inbound/Outbound.
