Position: Customer Care Executive (META)
Location: Islamabad / Lahore / Karachi
Job Description:
- Handle and respond to customer calls effectively and professionally.
- Provide online support to customers regarding company services.
- Follow up with the Operations team for fault rectifications exceeding 48 hours.
- Create and close Network Trouble Tickets as required.
- Maintain a record of faults for respective regions.
- Execute special tasks assigned during duty hours
Hiring Criteria:
- Qualification: Minimum graduate from a reputable university.
- Communication Skills: Fluent in English and Urdu with a neutral dialect.
- Experience: Preferably 6 months to 1 years of experience in customer service.
- Salary: -Rs. 45,000 per month + (Performance-based incentives available).
- Shift: Rotational shifts (monthly rotation).
Work From Home Option:
- Option to work from home after 6 months of successful performance.
Requirements to work from home:
- Own a laptop/system (Core i3 or higher).
- Power backup (UPS/Generator).
- Internet connection with speed higher than 4MB (other than PTCL).
- Must have headgear (headset with microphone).
- A separate workspace at home for work.